Case Study
Modernisation
Google
Financial Services

Converga rolls out a new collaboration suite - top down

September 6, 2015

What does workforce liberation mean?

Work as one in the cloud! Take your workforce to the cloud and liberate your business from the cost, complexity and service burden of traditional solutions.

  • Enables organisations to easily adopt and integrate cloud and new technologies.
  • Frees dollars from legacy investments to innovation.
  • Mobilises workers to be productive anyplace, anytime on any device.
  • Secures and frees data to be at your service rather than in your silos.
  • Delivers agility and flexibility to meet today’s and tomorrow’s needs.
  • Moves fixed CAPEX and OPEX to be flexible.
  • Assures IT that it can embrace both revolutionary and evolutionary strategies.

Don McLean, Country Manager at Seisma says,

“Employees today demand that the technology they use at work is as easy to use and as beneficial to them as the technology they would use at home.”

Customer

Converga combines the best people, processes and technology to provide document management and financial services to its customers. With offices in Australia, the Philippines, New Zealand and the USA, Converga has been their customers’ business partner of choice for more than twenty years. Today, Converga is a multinational company with over 1,200 employees.

Background

Converga’s journey began by offering their services to customers in Sydney and Melbourne. Once their business expanded to Canberra, they decided to integrate the back offices and data processing centres in the Philippines to cope with the growth. Consequently, the expansion of Converga into diverse geographical locations meant that there was increased pressure on their current IT systems and processes.

With many Converga employees situated at their customers’ offices and other offices around the world, the flow of information and the increased level of communication between employees became an issue. Staff members who weren’t based in Australia found it challenging to access files through servers that did not extend themselves to remote locations, which resulted in the delay of projects. It was also apparent that managers based in head offices were not communicating with employees as frequently as they would like. Teams mainly operated individually and without insight and knowledge into the activity of other sites.

Objectives

It was decided at an executive level that Converga had to respond to their employees demands to modernise their current IT system and processes. Employees wanted a solution that would allow and encourage better collaboration between the various sites.

From a communications point of view, employees wanted Converga to adopt technology solutions that were similar to those used in their personal lives, such as instant messaging. These requests from employees further underlined the weaknesses of Coverga’s current system and processes.

Liberation Strategy

The primary deliverables Converga looked at when evaluating available products, included document collaboration and storage, data access, as well as financial implications. When Seisma presented the benefits of implementing Google Apps for Work, it was agreed unanimously that this was the best solution for the company moving forward.

Google Apps for Work is a collaboration platform that includes cloud-based email, calendar, document storage and collaboration as well as Google’s video conferencing application and Hangout.

Converga and Seisma implemented Google Apps for Work in stages. The roll out began within the IT department and then moved on to the senior management team. This approach meant that the core teams were educated first and then available to support and motivate the wider teams. Eventually, the solution was rolled out to all business units and global offices. To start, the teams were asked to focus on only using some of the applications but, very quickly, more functionalities were discovered and used. This meant that the teams themselves developed a deep understanding of the applications and the roll out was driven by them.

During the process of implementation, Seisma was employed by Converga to project manage and make the transfer of all data over to Google Apps for Work a seamless process. The Seisma team was readily contactable remotely and onsite for hands-on training and guidance. The liberation of collaboration technology within Converga reflects their business mission of innovating through the best people, process and technology.

Douglas Grgas, IT General Manager at Converga said,

“Choosing cloud liberated us from the burden of having to update software and servers. Furthermore, everyone can now access the one, true version of any document, in any location and on any device.”

Outcomes

The implementation of Google Apps for Business brought immediate benefits to Converga. Teams no longer felt restricted by the company’s aging IT infrastructure that consisted of multiple servers which had to be updated on an on-going basis. There was a greater ease in document access with the elimination of connecting to VPNs and servers which, at times, was not a reliable process for overseas teams. Teams now have the ability to access information in real-time, regardless of location and device.

With the ability to communicate frequently with team members on customer sites, Converga also has access to valuable information in real-time, contributing to their informed decision making. Overall, team collaboration has immensely improved between Australia and the major offices in the Philippines, New Zealand and the USA.

Douglas Grgas said,

“Seisma has been a great partner in managing the change in our organisation. Their experience meant that we enjoyed a smooth implementation, with our teams adopting the new applications naturally.”

Watch the video here:

*This case study is sourced from acquired company Fronde's archives. Exact publish date not known.

Blog

AI Privacy and Legal Frameworks in Australia and New Zealand

Case Study

Data Estate Implementation

Blog

The Need for Digital Transformation in Banking and Finance

Blog

Leveraging Salesforce to Embrace Change