Privacy policy

We are committed to responsible and transparent practices. Refer to our Privacy Policy and Licencing Terms & Conditions below.

With the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. Therefore, we are committed to respecting the privacy of the personal information we collect.
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Email disclosure

The content of any email you receive from Seisma and any attached information is confidential and intended for the recipient specified in the message only. If you received an email message by mistake — any use, disclosure or copying is unauthorised. Please reply and follow with its deletion, so that we can ensure such a mistake does not occur in the future.

Seisma puts the security of our email recipients at a high priority. Therefore, we have put efforts into ensuring that the message is error and virus-free. Unfortunately, full security of the email cannot be ensured as, despite our efforts, the data included in emails could be infected, intercepted, or corrupted. Therefore, the recipient should check the email for threats with proper software, as the sender does not accept liability for any damage inflicted by viewing the content of any email received from Seisma.

The views and opinions included in any email received from Seisma employees belong to their author and do not necessarily mirror the views and opinions of the company. Our employees are obliged not to make any defamatory clauses, infringe, or authorise infringement of any legal right. Therefore, the company will not take any liability for such statements included in emails. In case of any damages or other liabilities arising, employees are fully responsible for the content of their emails.

Thank you for your co-operation and understanding.

🌳 Final note – we ask that like us, you consider the environment before printing emails. Every unprinted email saves energy and trees!

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This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through Seisma.com.au. In this Privacy Policy we, us or our means Seisma Pty Ltd, ABN 43 108 575 604.

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Personal information

The types of personal information we may collect about you include:

your name;
images of you;
your demographic information, such as postcode;information you provide to us through customer surveys;
details of services we have provided to you and/or that you have enquired about, and our response to you;
your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you or from third parties.

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Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

to enable you to access and use our Site, associated applications and associated social media platforms;
to contact and communicate with you;
for internal record keeping and administrative purposes;
for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
to run competitions and/or offer additional benefits to you;
for advertising and marketing, including to send you promotional information about our services and information about third parties that we consider may be of interest to you;
to comply with our legal obligations and resolve any disputes that we may have; and
to consider your employment application.

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Disclosure of personal information to third parties

We may disclose personal information to:

third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, maintenance or problem-solving providers, marketing or advertising providers;
our employees, contractors and/or related entities;
our existing or potential agents or business partners;
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
third parties to collect and process data, such as Google Analytics. This may include parties that store data outside of Australia.

By providing us with personal information, you consent to the disclosure of your personal information to third parties who may reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.

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Your rights and controlling personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.

Correction: If you believe that any information, we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

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Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

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Cookies and beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

Most web browsers allow some control of most cookies through the browser settings. You can opt-out of being tracked by Google Analytics across all websites.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

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Links and other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

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Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

To the extent of any inconsistency between these “Licencing Terms and Conditions” and the terms and conditions of a reseller agreement between Seisma Group (including any agreements between Fronde Systems Group, now trading as Seisma) and the owner of the licence, the terms and conditions set out in the reseller agreement shall take precedence.

When placing a licence order through the Website (“Website” means www.fronde.com, www.fronde.co.nz, www.fronde.com.au, www.seismagroup.com, www.seismagroup.co.nz and/or, www.seismagroup.com.au) you may be:

purchasing additional licences under an existing written and signed (by you) quote in place between you and Seisma, (“Additional Licences Online Order”);
renewing licences under an existing written and signed (by you) multi-year quote in place between you and Seisma for a particular Product or Products (“Renewal Online Order”); or
purchasing licences (whether new or additional) via Seisma (as a reseller for that product) as a new Customer that does not have an existing written and signed (by you) quote in place for those Products (“New Web Based Order”).

If you are making an Additional Licences Online Order or Renewal Online Order via the Website then your order of the relevant licences will be governed by the terms and conditions set out in the original written and signed (by you) quote or quotes in place between you and Seisma (not the “Web Based Order Terms and Conditions” set out below):

If you are making a Web Based Order the terms and conditions set out below will govern your order of the relevant Products via the Website.

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New Web Based Order Terms and Conditions:

The Products you have purchased may have been priced in US dollars or Australian dollars and converted to New Zealand dollars. If this is the case, the exchange rate used is the spot rate shown on the website of the Australia and New Zealand Banking Group Limited or such other financial institution selected by Seisma for the nearest Business Day. Seisma reserves the right to review the price if the exchange rate varies by more than one percent.

The pricing for any Products ordered via the Website excludes any and all taxes (including GST, value added tax and income tax and any duties and levies imposed by any competent authority in any jurisdiction) which will be payable by the Customer on taxable supplies. Pricing will generally be based on the published list price by the owner of the Product (and any Seisma margin, where applicable).

Seisma will invoice the Customer monthly in arrears for the Products ordered via the Website. Payment of Seisma's complete and correct invoice is due by the 20th of the month following the date of invoice ("Due Date"). If the Customer fails to pay all amounts due for Products by the Due Date, Seisma may (at its sole discretion) suspend the Client's access to the Products ordered until full payment is received. Fronde may charge interest on any overdue amount. Interest will be calculated daily from the due date to the date of payment of the invoice (both inclusive) at an annual percentage rate equal to the corporate overdraft rate (monthly charging cycle) applied by Seisma's primary trading bank as at the due date plus 3% per annum. The Customer must pay all fees, charges, interest, commission and any other costs incurred by Seisma in the settlement, recovery and/or attempted recovery of any amount owing to Seisma by the Customer.

Seisma will not place an order for the Product until the Customer has validly placed an order through the Website (including providing all requisite information in the relevant form). The terms and conditions set out herein take precedence over any terms and conditions set out in your purchase order document (if one has been provided to Seisma).

If you are ordering Google products via the Website, you are also agreeing to comply with Google’s license terms for the products you are purchasing, as set out below or updated from time to time by Google:

Google Apps T&Cs
Chrome Device Management T&Cs

Service SKUs Additional Terms (the relevant terms have been included below):

General Google Terms

Seisma, Google and the Customer are independent contractors with respect to the resale of the Product;
unless Google expressly agrees otherwise in writing, the Customer will accept the Google TOS, with no alteration or amendment, prior to the Customer’s first log in to the Product (or Seisma must otherwise receive express authorisation from the Customer to accept on the Customer’s behalf);
the Customer will permit Seisma to disclose Customer Information to Google as reasonably required for Google to provide technical support to Seisma in connection with the Customer's support issues regarding the Product or to allow Google to communicate directly with the Customer for the following purposes:
- as required to execute non-standard Customer orders;
- for purposes relating to the provisioning of the Products to Customers’ accounts including in relation to any Product updates or security incidents;
- as required to ensure Customers are notified of available options to maintain continuity in Product provisioning; and
- to conduct customer service and satisfaction surveys;
for use by Google in accordance with the Google TOS including applicable confidentiality, data processing and security terms;
the Customer is responsible for providing the necessary notices, and obtaining and maintaining any consents, required from End Users to allow Seisma and Google to perform their respective contractual obligations in respect of the Customer;
the SLA sets out the Customer's sole and exclusive remedy for any failure by Google to meet the SLA, and the Customer must request any such remedies directly from Seisma; and
Google will only provide technical support directly to the Customer as set out in the Google TOS.

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Google Product Specific Terms

Google Vault for Former Employees. Use of Google Vault for Former Employees is limited to access to and use of Google Vault only. A “Former Employee” means any individual that was previously a Customer’s active End User and is now considered a non-active End User.
G Suite Business for Former Employees. G Suite Business for use by Former Employees: Use of G Suite Business for Former Employees is limited to access to and use of Google Vault only. A “Former Employee” means any individual that was previously a Customer’s active End User and is now considered a non-active End User.
G Suite Enterprise for Former Employees. G Suite Enterprise for use by Former Employees: Use of G Suite Enterprise for Former Employees is limited to access to and use of Google Vault only. A “Former Employee” means any individual that was previously a Customer’s active End User and is now considered a non-active End User.
Tiered Domain Licensing. Customers with Tiered Domain Licensing have access to G Suite Core Services functionality under the following conditions:
- Deskless GSBus. <gapps-unlim-dsk-1user-12mo> (“</gapps-unlim-dsk-1user-12mo>Deskless GSBus”): Use of the Services in connection with Deskless GSBus includes access to and use of Services described in the GSBus edition (formerly known as Drive for Work) except that Google Drive Storage is limited to 15GB per End User of Deskless GSBus. Administrators may use advanced organization unit controls, Google Vault functionality, and Audit Control features or API’s associated with Deskless GSBus only for End Users of Deskless GSBus.
- Deskless GSE. <gapps-ent-dsk-1user-12mo> (“</gapps-ent-dsk-1user-12mo>Deskless GSE”): Use of the Services in connection with Deskless GSE includes access to and use of the Services described in the GSE edition, except for the restrictions described immediately below:
  - Deskless GSE End Users may only include Customer’s employees and contractors that qualify as “non-information” workers under applicable Google policies as described at the following URL (which may be updated from time to time): https://docs.google.com/presentation/d/1nlbtIuXUAVcBALWUGeO_152lGl2Et3-sna93iugORw4/edit#slide=id.g3bec517c07_32_438, (each such user, a “Qualified Deskless GSE End User”);
  - Google Drive storage is limited to 15GB per Customer’s Qualified Deskless GSE End User; and
  - Each Customer’s Qualified Deskless GSE End User’s use of Hangouts Meet will have the following restrictions: (i) the following features or functions are not licensed: recording, international dial-in, or international dial-out; and (ii) hosting of Livestreams is not permitted.
  - Administrators may use enhanced security and data loss prevention features only for End Users of Deskless GSE.
- Legacy Tiered Domain Licensing. The following Tiered Domain Licensing is available only for Customers who have previously purchased and have an existing subscription of the Services listed below:
  - G Suite Basic. <gapps-prem-1user-12mo> (“</gapps-prem-1user-12mo>GSBasic”): Use of the Services in connection with GSBasic includes access and use of all G Suite Core Services with the option of separately purchasing Google Vault for End Users of GSBasic.
  - Deskless Worker.<gapps-prem-dsk-1user-12mo> (“</gapps-prem-dsk-1user-12mo>Deskless Worker”): Use of the Services in connection with Deskless Worker includes access to and use of G Suite Core Services with the exception that Google Drive storage is limited to 15GB per Deskless Worker End User. Customer has the option of separately purchasing Google Vault for End Users or Deskless Worker.
  - G Suite Business. <gapps-unlim-1user-12mo> (“</gapps-unlim-1user-12mo>GSBus”): Use of the Services in connection with GSBus includes access to and use of Services described in the GSBus edition (formerly known as Drive for Work). Administrators may use advanced organization unit controls, Google Vault functionality, and Audit Control features or API’s associated with GSBus only for End Users of GSBus.
  - G Suite Enterprise.<gapps-ent-1user-12mo> (“</gapps-ent-1user-12mo>GSE”): Use of the Services in connection with the GSE includes access to and use of the Services described in the GSE edition. Administrators may use enhanced security and data loss prevention features only for End Users of GSE.
G Suite Enterprise Essentials. G Suite Enterprise Essentials: Customer shall be limited to access to and use of G Suite Enterprise Essentials.
G Suite Essentials. G Suite Essentials: Customer shall be limited to access to and use of G Suite Essentials.

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AND:

The Customer agrees that by ordering Products via the Website it has been notified and understands the applicable Service SKUs Additional Terms which have been referenced above. The Customer will monitor and ensure its own compliance with these Service SKUs Additional Terms. If the Customer does not conform with its actual usage of the Services to the Services that have been purchased when ordering under this Website within 15 days of receiving notice of a Discrepancy ("Discrepancy" means either Seisma or Google has discovered that the Customer has ordered fewer applicable Services SKUs than required to support its actual usage of the Services, or is using the Service SKUs in conflict with the Service SKU Additional Terms) by either Seisma or Google, the Customer will be required to (i) order the additional Services SKUs needed to support the Customer's actual usage of the Services and (ii) if the fees charged by Seisma were insufficient as a result of the Discrepancy, pay Seisma or Google (as specified by Seisma) an amount equal to such insufficiency in fees, prorated from the date of discovering party's notice of the Discrepancy through to the expiry date of the Order Term (as defined in the Google reseller agreement).
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Service SKUs Additional Terms - Tiered Domain Licencing:
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The Customer will identify any End Users with Tiered Domain Licencing to Google by adding a customer-user attribute in ... called "GA-USER-TYPE” and setting the value of this attribute to “GSBasic”, “Deskless Worker”, “GSBus”, “Deskless GSBus”, “GSE”, and “Deskless GSE” as applicable for all End Users in the domain.

Other Product Terms

If you are ordering other products via the Website, you are also agreeing to comply with the relevant End User license terms for the products you are purchasing, as set out below or updated from time to time by the owner of the licence:

Ping Identity Products: here
Spanning: here
AODocs: here
CloudM: here

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