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Building a great solution is only the first step in the journey. Managing it on an ongoing basis is vital in accelerating return on investment and user experience.
Our Microsoft managed services capability is aligned to ITIL to manage incidents as they occur and proactively enhance solutions on an ongoing basis.
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Our service delivery model is design to scale and extend capability, ensuring business continuity:
Dedicated account management: includes service onboarding, ITIL best practice governance, operational reporting and analysis, and service team management.
Preventative action: encompasses automated monitoring, root cause analysis, change and release management, and production workload governance.
Rapid resolution: involves SLA-driven response, Level 2–4 support, execution of documented fixes, and access to Microsoft engineering and support services.
Value-added services: provision of minor enhancements for ongoing solution maturity, collaborate with Microsoft and Databricks to forecast new product and functional releases, and solution training and enablement for the business.