Managed Services
Service Excellence
Modernisation Managed Servcies

A partnership built on outcomes, delivered with excellence.

We deliver Managed Services with a relentless focus on outcomes that matter to us, our partnership and your business.

Every engagement is measured through clear, meaningful metrics and customer satisfaction (CSAT) scores, ensuring we not only meet service commitments but continuously elevate your experience.

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Excellence isn’t a goal ... it’s our standard!

Let’s Co-develop your organisations Managed Services "MtM"
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Managed Services – Metrics that Matter are the foundation of proving value and elevating customer experience. It’s about actionable insights that directly link service performance to business outcomes.

We’ll monitor the performance of Systems, Support and Value Add
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Managed Services – Operational SLAs are the measurable standards by which Seisma monitors our effectiveness against response times, resolution targets, system availability and continuous improvement.

And validate how the Managed Services experience is Consumed and Appreciated

Managed Services - Customer Satisfaction (CSAT) is the ultimate measure of our success for Seisma Managed Services. We thrive on eliciting feedback to continuously refine how we deliver value.